// Platform capabilities

One platform.
Every rental workflow.

From automated collection to contractor management, tenant-logged tickets, a drag-and-drop inspection builder and a full mobile app — every module talks to every other, in real time.

Rent collection WhatsApp & email Tenant tickets Contractors Inspection builder Mobile app Report builder Marketplace
01 · Money

Automated rent collection & wallet

Card, instant EFT and debit orders through Stripe & PayStack. Every payment auto-reconciles to the right lease and flows into agency, landlord and tenant wallets — no manual capture, no spreadsheets.

Stripe & PayStack gateways
Auto-reconciliation
Recurring subscriptions
Wallet & payouts
Reconciliation · liveMATCHED
Card · Unit 12BStripe · ref #RD-88213R8,500
Instant EFT · Unit 4APayStack · ref #RD-88214R6,200
Debit order · Unit 7CRecurring · auto-invoicedR9,750
Collected todayR 248,910
WhatsApp · Twilio
Hi Thandi 👋 Your rent of R8,500 is due in 3 days. Tap to pay securely →
Paid ✅ Thanks!
Receipt sent to your portal 📄 Ref #RD-88213
92%
read rate
1,240
emails sent
38%
open rate
02 · Communication

WhatsApp reminders & email campaigns

Reach tenants where they actually reply. Automated WhatsApp reminders via Twilio, plus a drag-and-drop email campaign builder with templates, list segmentation, and open/click tracking through SendGrid.

Twilio WhatsApp templates
Drag-drop email builder
List segmentation & BCC
Open / click tracking
03 · Maintenance

Tenant-logged tickets, with photos

Tenants report a fault straight from the app or portal — snapping photos of the problem. Managers triage by category, assign a contractor, track the quote and close the loop. Nothing slips through the cracks.

Photo & video attachments
Fault categories & priority
Contractor assignment
Status & SLA tracking
Ticket #RD-4471OPEN · HIGH
Geyser leaking — Unit 7A
Logged by tenant · Kitchen ceiling · 2 photos attached
IMG_4471.jpg
IMG_4472.jpg
Assigned to PlumbPro (external) Quote R1,850
Contractor directory14 active
PPPlumbProExternal · Plumbing4.9
SESparkElectricInternal · Electrical4.7
CGCoolGuard ACExternal · HVAC4.8
27
open orders
R42k
quotes pending
4.8
avg rating
04 · Contractors

Contractor management, end to end

Keep a directory of internal and external contractors, route work orders by fault category, collect and compare quotes, and rate every job. Contractors get their own dashboard to accept work and submit quotes.

Internal & external contractors
Work orders & quotes
Ratings & reviews
Service history per property
05 · Inspections

Build your own inspection forms

A drag-and-drop form designer for basic, advanced and fully custom inspections. Add rooms, add questions, set scoring — then inspectors complete them on-site with photo evidence and signatures.

Form designerADVANCED
KitchenRoom · 3 items
Cupboards — condition Pass / Fail
Countertops — score 1–5
Appliances — photo Required
Move-in report · 14 Marine DrPASSED 98%
98%
7 rooms · 34 items scored · 34 photos captured · signed by inspector & tenant.
Compare in/out
Dispute handling
Inspector assign
Digital signature
InspectionON-SITE
Kitchen · item 3 of 8
06 · Mobile

Run the whole thing from your pocket

Native iOS & Android apps for inspectors, agents and tenants. Capture inspection photos on-site, upload fault images to tickets, collect signatures, and pay rent on the go — even on a shaky connection.

Camera capture
Photos straight into inspections & tickets
Signature capture
Sign-off on move-in & move-out
Works offline
Syncs when you're back online
Pay on the go
PayStack checkout in-app

Report builder & analytics

Revenue, occupancy, arrears, rent collection and tenant history — build custom reports and export owner statements to PDF.

Tenant & landlord portals

Tenants view invoices, pay online and download documents. Landlords track income and property performance in real time from any device.

Service marketplace

Tenants book cleaners, pet grooming, pest control and more in-portal. Providers self-manage listings; your agency earns commission on every booking.

// And everything else

The complete toolkit

Multi-branch agencies
Agent commission
Lease lifecycle
Arrears escalation
Xero & Pastel
Invoice PDF export
Multi-language
POPIA & encryption

See every module on your own portfolio

Book a 30-minute walkthrough and we'll map RentalDesk to your exact workflow.